POFIS - Terms and conditions

1 Introductory Provisions

1.1 Sales of philately merchandise is a service provided based on these terms and conditions (hereinafter as „TC“)
1.2 This service is provided through POFIS.

2 Domestic Sales

2.1 Direct sales
1. 2.1.1 It is done through the POFIS shops located at Nám. slobody 27, 817 98 Bratislava, and Odborárske nám. 6, 811 07 Bratislava. The sales are done in cash. Postage stamps are sold for their minimum value, other philatelic merchandise is sold for prices in line with the SP Tariff. No discounts are offered in direct sales.
2.2 Mail-order sales
1. 2.2.1 It is done based on written purchase order (permanent – for yearly subscription according to the issue, Annex 1, or one-off, Annex 2), delivered to the address: Slovenská pošta, a. s., POFIS, Nám. slobody 27, 817 98 Bratislava. The purchase order may be sent to SP also by fax at 02 544 199 13, or electronically at pofis.obchod@slposta.sk.
2. 2.2.2 The ordered merchandise is sent as cash on delivery.
3. 2.2.3 Postage stamps are sold for their minimum value; other philatelic merchandise is sold for prices in line with the SP Tariff. By filling in and sending the written purchase order, the customer shall be obliged to pay the cash-on-delivery sum (price of ordered merchandise) + postal charges in line with SP Tariff.
4. 2.2.4 Yearly order will be satisfied in accordance with the required term of delivery the marked in the order.
5. 2.2.5 One-off order will be satisfied according to the availability, i.e. within the deadline and in the amount in accordance with the operational capacities.
6. 2.2.6 Delivery time of the merchandise is: 7 business days
7. 2.2.7 SP may extend the delivery times if required so by the production of the ordered merchandise or other circumstances. SP shall be obliged to satisfy the customer´s order within 30 days after its delivery.
2.3 Domestic sales based on concluded purchase contract
1. 2.3.1 A domestic interested in regular subscription of philatelic merchandise shall have the option to conclude a purchase contract with SP where the conditions of merchandise sales will be specified.

3 Foreign Sales

3.1 Mail-order sales
1. 3.1.1 It is done based on written purchase order (permanent – for yearly subscription according to the issue, Annex 3, or one-off, Annex 4), delivered to the address: Slovenská pošta, a. s., POFIS, Nám. slobody 27, 817 98 Bratislava. The purchase order may be sent to SP also by fax at +421 2 544 199 13, or electronically at pofis.trade@slposta.sk. For the order not fulfilling all essentials, the SP shall be entitled to refuse them or return to the sender for supplementation and provide the customer with appropriate time period. After this period for supplementation or correction this order is not considered.
2. 3.1.2 Order will be satisfied according to the availability, i.e. within the deadline and in the amount in accordance with the operational capacities of SP.
3. 3.1.3 Merchandise to other countries is dispatched only after the payment of invoiced price of the merchandise at the SP account. The price of merchandise will be paid by the customer based on an advance invoice which will be sent by SP together with the confirmed order to the address stated in the order. If the country of destination allows so, the merchandise may also be send as cash on delivery based on the customer´s request.
3.2 Foreign sales based on concluded purchase contract
1. 3.2.1 A foreigner interested in regular subscription of philatelic merchandise shall have the option to conclude a purchase contract with SP where the conditions of merchandise sales will be specified.
3.3 Price and payment conditions
1. 3.3.1 Postage stamps are sold for their minimum value; other philatelic merchandise is sold for prices in line with the SP Tariff.
2. 3.3.2 Prices for stamps and other philatelic merchandise for countries not having the common currency of EURO are calculated to convertible currency (CZK, USD, ...) using the ECB exchange rate as of the day of invoicing.
3. 3.3.3 When selling the merchandise to an entity registered for VAT within the EU, VAT is not invoiced. The invoice contains the following text: “Merchandise exempted pursuant to Section 43 of Act No. 222/2004 Coll. On VAT as amended and pursuant to Section 138 of Council Directive 2006/112/EC of November 28, 2006“. Entities identified for VAT from EU countries shall include their VAT number when sending the purchase order or when concluding the purchase contract.
4. 3.3.4 When selling the merchandise to entities not registered for VAT within the EU, VAT is invoiced to the price of the merchandise.
5. 3.3.5 When selling merchandise to customers with their permanent residence or seat outside the EU, the merchandise is exempted from VAT.
6. 3.3.6 Ways of paying the purchase price:
  - bank transfer:
    - customers from within the EU when paying in EUR:
      IBAN: SK530200 000182008402012
      SWIFT: SUBASKBX
    - other foreign customers to the account No.: 182 – 8402012/0200
  - Eurogiro
  - Cash on delivery (if the customer´s country allows so)
3.4 Merchandise delivery and payment conditions
1. 3.4.1 Merchandise is dispatched in accordance with the SP availability.
2. 3.4.2 Delivery period of merchandise abroad is:
  - 14 business days for deliveries within Europe
  - 20 business days for deliveries into other world countries
  SP may extend the delivery times if required so by the production of the ordered merchandise or other circumstances. SP shall be obliged to satisfy the customer´s order within 30 days after its delivery.
3. 3.4.3 Postal charges:
  
  Czech Republic
  5.70 EUR
  
  Europe
  6.90 EUR
  
  Other world countries
  10.70 EUR
  
  For all domestic entities and non-taxable entities with their seat in the member state or third state the price of postal charges will be invoiced without VAT as exempted performance (universal service). For taxable entities with their residence in the member state of third state, the price of postal charges will be invoiced without VAT pursuant to Section 15 (1) of the VAT Act.

4 Internet Sales

4.1 Purchase order
1. 4.1.1 Internet sales is done based on the purchase order filled out directly on the Internet portal www.pofis.sk (by putting the merchandise into the basket, filling out the obligatory data on the purchase order and paying the final price using Internet banking).
2. 4.1.2 The Contractual relationship between SP and the customer shall commence upon the receipt of dully filled in purchase order. The customer shall be obliged to include true data immediately necessary for the commencement of contractual relationship between the customer and SP. In case of a change of any data the customer shall be obliged to immediately send the corrected data to the SP address. When evaluating the order and inaccuracies occur, SP shall contact the customer at their phone number or at the e-mail address included on the order.
3. 4.1.3 Providing the customer does not like the ordered goods, he may revoke (cancel) the order within 48 hours after its dispatch.
4. 4.1.4 The customer shall cancel the order by sending e-mail message to pofis.online@slposta.sk. The e-mail shall contain the notification about cancelling the order, order number and account number where the money will be returned for the already paid merchandise and paid postal charges.
5. 4.1.5 SP shall return the paid purchase price to the customer for merchandise ordered based on cancelled order and paid postal changes no later than 15 days after the receipt of notification about the cancelled order, no sooner than the purchase price was credited to the SP account. Once the merchandise was dispatched, SP shall not return the postal charges to the customer and the paid purchase price for the merchandise ordered based on the cancelled order shall be returned by SP to the customer within 15 days after the return of dispatched merchandise to SP, no sooner than the purchase price was credited to the SP account.
4.2 Forwarding conditions
1. 4.2.1 Delivery time for the on-line sales mode using the Internet shop www.pofis.sk is:
  - status „in stock“ within:
    - 7 business days for deliveries within SR
    - 14 business days for deliveries within Europe
    - 20 business days for deliveries into other world countries
  - status „merchandise not available “ – merchandise is sold out, may not be ordered
  SP may extend the delivery times if required so by the production of the ordered merchandise or other circumstances. SP shall be obliged to satisfy the customer´s order within 30 days after its delivery.
4.3 Price and payment conditions
1. 4.3.1 Postage stamps are sold for their minimum value; other philatelic merchandise is sold for prices in line with the SP Tariff.
2. 4.3.2 When selling the merchandise to an entity registered for VAT within the EU, VAT is not invoiced. The invoice contains the following text: “Merchandise exempted pursuant to Section 43 of Act No. 222/2004 Coll. On VAT as amended and pursuant to Section 138 of Council Directive 2006/112/EC of November 28, 2006“. Entities identified for VAT from EU countries shall include their VAT number when sending the purchase order.
3. 4.3.3 When selling the merchandise to entities not registered for VAT within the EU, VAT is invoiced to the price of the merchandise.
4. 4.3.4 When selling merchandise to customers with their permanent residence or seat outside the EU, the merchandise is exempted from VAT.
5. 4.3.5 Ways of paying the purchase price
  Purchase price in the Internet shop is paid by Internet banking of VÚB, a. s., named eCard VÚB enabling to accept the payment cards from the customers such as MasterCard and VISA. After selecting the payment of purchase price by payment card, the customer will receive a generated form where the relevant data about his payment card is filled in and the payment of purchase price is confirmed. The customer data about their payment card when transferring the data are protected by the bank and the Internet seller does not have any access to them, so the customer has guaranteed security over his payment card and the misuse is hereby excluded. Payment of the customer after accepting the payment card will be notified to the seller (SP) immediately.
4.4 Delivery of merchandise and payment conditions
1. 4.4.1 Merchandise is dispatched in accordance with the SP availability after the payment of the purchase price to the SP account and always together with the invoice.
2. 4.4.2 The postal charges shall be added to the purchase price in the following amount:
  
  Price within the Slovak Republic
  2.20 EUR
  
  Czech Republic
  5.70 EUR
  
  European countries
  6.90 EUR
  
  other states of the world
  10.70 EUR
  
  For the purchases of above EUR 75.00, no postal charges are charged by SP.
  For all domestic entities and non-taxable entities with their seat in the member state or third state the price of postal charges will be invoiced without VAT as exempted performance (universal service). For taxable entities with their residence in the member state of third state, the price of postal charges will be invoiced without VAT pursuant to Section 15 (1) of the VAT Act.

5 Common Provisions for Mail-Order Sales and Internet Sales

5.1 Way of delivering merchandise
1. 5.1.1 SP will send the merchandise is form of 1st class registered (or insured) letter/parcel. Each consignment contains invoice – tax document serving also as a warranty card and a delivery note. The merchandise shall remain in the ownership of SP until the payment of entire purchase price.
2. 5.1.2 Providing the merchandise or notification about depositing at the post office fails to be delivered to the customer within 7 working days (or within the time period based on the country of destination) after notification of consignment by e-mail, the customer may receive information about the ordered merchandise at the delivery post office or at the contact addresses state on the internet shop website. SP shall review detailed information about ordered merchandise and possible reasons of failed delivery to the customer and the information will be sent by e-mail.
5.2 Withdrawal from the contract
1. 5.2.1 The customer shall be entitled to withdraw from the contract without stating the reason within 7 business days after receiving the merchandise or after concluding the contract on providing services. Written withdrawal from the contract together with the merchandise, order number and a copy of invoice shall be delivered to the address below within stipulated time: Slovenská pošta, a.s., POFIS, Námestie slobody 27, 817 98 Bratislava. By delivering the withdrawal from the contract the contract is cancelled from the beginning.
2. 5.2.2 SP shall be obliged to accept the return of merchandise in case of withdrawal from the contract. The returned merchandise shall be complete in original and undamaged state and the consignment shall also include original packaging and labelling.
3. 5.2.3 SP shall return to the customer price paid for the merchandise no later than 15 days after receiving notification about the withdrawal from the contract. Costs of returned merchandise shall be borne by the customer only in case the merchandise was fully compatible with the quality requirements and there were no faults on it.
5.3 By sending the filled in purchase order the customer agrees with processing of personal data. SP shall be obliged to process personal data provided by the customer in compliance with the Act No. 428/2002 Coll. On personal data protection as amended. SP shall be liable for personal data protection included in the order which will be used for internal needs for statistical processing and marketing purposes.

6 Claims

6.1 The Customer may claim:
- a) Damaged, missing or destroyed merchandise in the consignment immediately after receiving the consignment (if the damage was obvious), or no later than the following business day after the delivery (if the damage was not obvious upon the delivery),
- b) incorrect providing of order within 7 business days after the delivery of merchandise,
- c) faults of the delivered merchandise within 24 months after accepting the merchandise. The guarantee period is 24 months. If the sold item contains stated period of use, or it is stated on its cover or in the instructions, the guarantee period does not end prior to the end of this time period.
6.2 Claims in compliance with section 6.1 (a) shall be applied at the post office which delivered the consignment. The procedure when applying the claims procedure is regulated by the SP warranty terms and conditions available at every post office. The claims period shall start after its receipt at the post office. In case of claiming the postal service which was provided in relation to the merchandise delivery abroad the claim shall reviewed in line with the valid UPU Acts.
6.3 Claim in compliance with section 6.1 (b) and (c) may be filed in writing with stating the detailed description of claimed facts at the address of POFIS, Námestie slobody 27, 817 98 Bratislava.
6.4 The customer may not return the merchandise due to unmarketability.

7 Final Provisions

7.1 There terms and conditions shall be binding for all users of the service of philatelic merchandise sale and SP. Contractual relations shall be governed by the legal order of the Slovak Republic.
7.2 Complete version of these terms and conditions shall be available at the post offices and the SP Internet website (www.pofis.sk), on request at the Customer Service of SP, a. s.
7.3 By efficiency of these terms and conditions the previous terms and conditions of 20. 5. 2010 shall become invalid and the legal relations resulting from these conditions shall remain untouched.
7.4 These terms and conditions shall become valid on the day of approval and effective as of 20. 10. 2010.